Skip to main content

Technical support?

Feature Request

Hello, I’m not sure this is where to ask, but I need tech support. I purchased a subscription on 22 December and have not been able to get my Google calendar to sync, which should be easy, but I emailed support@kalnext.com that day and still have not heard back (I gave it some time due to the holidays.) Would really love this tool; if anyone can tell me how to get support would be greatly appreciated. Sorry to disturb, and thanks in advance.

Posted by Erik Gordon ·
Status: Completed3 comments

Log in to comment and vote

Comments3

  • Erik Gordon

    •

    Jan 14

    No worries and thank you so much for the reply. Yes, there are too many events, most of the duplicative due to an error with another piece of third party software. Let me try to delete those events and fix the problem over the next few days and hope that this resolves the display and any other problems. Many thanks again!

    • Kalnext

      Team•

      Jan 14

      Hi Erik,

      I fixed the display issue. The problem was happening when there were a lot of multi-day events running in parallel. The limit of 4 parallel events wasn’t being applied correctly.

      For better performance, yes, I recommend deleting the events that were created by mistake.


      I’m marking this ticket as completed for now, but feel free to reach out if you run into any other issues. :)

      Adrien

  • Kalnext

    Team•

    Jan 13

    Hello Erik,

    Thank you for reaching out and I’m really sorry to hear about the trouble you’ve experienced.

    I have just checked and I couldn’t find any message received on support@kalnext.com, so I apologize if your email didn’t make it through. For your information, a contact form is now also available here, which may be more reliable:
    👉 https://kalnext.com/contact

    Regarding the issue itself: I’ve just unlocked the situation on my side and the Google Calendar sync has now completed successfully (it was stuck in a “syncing” state). That said, due to a very large number of events, I’m currently noticing some display issues. I’m actively investigating why this happens and I’ll get back to you very shortly as soon as I have a clear fix.

    As an apology for the inconvenience, I’ve extended your subscription by 2 months: your end date has been moved from 2026-12-22 to 2027-02-22.

    Thanks again for your patience and for giving Kalnext a try, I really appreciate it, and I’ll follow up soon with an update.

    Best,
    Adrien