Skip to main content

I paid for an active plan now, but I’m getting a message saying that I can’t sync any more today with the plan.

Feature Request
Posted by Morten Gregertsen ·
Status: Completed3 comments

Log in to comment and vote

Comments3

  • Kalnext

    Team•

    Jan 30

    Hi Morten,

    I’ve replied to you by email regarding this issue.
    Without any further update from your side, I’ll mark this ticket as completed.

    That said, if you experience any issue or need further assistance, please don’t hesitate to reply here or contact us at support@kalnext.com.

    Best,
    Adrien

  • Kalnext

    Team•

    Jan 22

    Hello Morten,

    Sorry about that.
    To prevent abuse and ensure system stability, there's a limit on how often you can modify your calendar sync settings:

    • You get 5 “free” changes to start with

    • After that, you can make 1 change per day

    This limit resets gradually - you regain 1 change allowance every 24 hours, up to a maximum of 5.

    If you exceed this limit, you'll receive an error message asking you to wait before trying again.

    Have you changed which calendars you want to sync multiple times in the last 24 hours? This could explain why you're hitting the limit.

    Also, could you send me a screenshot of the message please?

    Thank you!

    • Kalnext

      Team•

      Jan 22

      I just reset your limit; you should be able to change your calendar synchronization again. Please let me know!

      Btw, I increased the daily sync limit to 2.

      Adrien